Please see below for solutions to common problems:

Video tutorial playback issues:

If the video tutorial is not playing back correctly, it is likely you will need the appropriate video player installed:

Most of our magazine titles require Flash Player: www.adobe.com/flashplayer
Digital Camera magazine requires Quicktime: www.apple.com/quicktime

Serial number request:

If you have a serial number request for a piece of software, this must be taken up with the software vendor; Future does not hold any serial numbers.

Defective disc:

If you have a faulty, warped, cracked or unreadable disc please return it to:

Disc Return Department
Future Publishing Ltd.
30 Monmouth St
Bath
BA1 2BW
U.K

This is particularly useful for fault diagnosis, and to ensure similar issues do not arise in the future. We will send a new one shortly after receipt of your disc.

Missing disc:

If you have a missing disc, e-mail support@futurenet.co.uk with your request. Ensure to include the magazine name and issue number in the title, a fault description and your postal address in the body of the mail. Please also provide the magazine bar code number as a proof of purchase. We will send a new disc shortly.

Other problems:

For any other requests, please contact support@futurenet.co.uk or call 01225 822743 (10:00-13:00 and 14:00 to 17:00 Mon to Fri)