FAQ

The disc spins in the drive and does nothing

Is the disc compatible with your drive?.

If your disc has a DVD logo on it and your disc drive has a CD-ROM logo on the front of it then the disc will not work. To run one of our DVD-ROMs you will require a DVD-ROM drive.

My drive is compatible with the disc but still does nothing

Is autorun setup on your computer?

Autorun may not be setup on your computer. Double click on 'My Computer', right click on the disc icon, and left click 'auto-run/autoplay'. The disc interface will now present itself. Users of Windows XP with Service pack 2 maybe presented with additional prompts to run the interface. Allow the content to be viewed.

My disc is physically marked or is damaged

Unfortunately a small percentage of discs do get damaged during transit.

Please send the disc back to us for a replacement. If the disc is not damaged and won't run then please refer the top of this FAQ before sending it back to us.

Be sure to put a returns address in the package otherwise we will be unable to send a disc back to you.

Future Publishing
Disc Returns Service
30 Monmouth Street
BATH
BA1 2BW
UNITED KINGDOM

Please note returns can take up to 28 days but are normally dispatched as soon as possible

Serial number information

I've installed one of the featured full products and it requires a serial number or registration code.

Run the disc interface and click on the link for the required Application. All the registration information will be on this page. Please carefully follow the instructions and you'll have the serial code in next to no time.

I've followed the registration procedure and I'm still waiting for the code to turn up in the email


Some email responders can take up to 24 hours to reply. If it's been over 24 hours then check your spam folder. If it's not in your spam folder then re-register using a free email service such as yahoo.co.uk, etc.

The registration link in the instructions is not responding

If the disc is under 6 months old then please email us at: support@futurenet.co.uk

Full products offers are only open for a certain period of time. This time period will be indicated in the instructions.  Please note that we are unable to support discs that are over six months old.

I can't see all of the disc interface/screen

You need to change your screen resolution.

Go to control panels, select monitor/display and click on the setting tabs. Slide the screen area slider towards the right so it reads a minimum of 1024 x 768. Click apply and click ok to any other prompts you may encounter after this.

Insert the disc again and you'll see the problem has been resolved.

I’ve installed the software correctly, but it won’t run / it’s doing strange things

The problem you're encountering is probably not one we've experienced and is very application specific. On the disc interface is a link to developer's web site. Please click on this link to obtain more detailed support with regard to the problem.